A2.14 Quality management continuous improvement

Anon (1999). Getting it together: integrated management systems. Waste Management and Environment, 10(5): 19–20.

AS/NZS 4581 (1999). Management system integration — guidance to business, government and community organizations. Standards Australia/Standards New Zealand.

AS/NZS 8402 (1994). Quality management and quality assurance — vocabulary. Standards Australia/Standards New Zealand.

AS/NZS ISO 9000.2 (1998). Quality management and quality assurance standards. Part 2: Generic Guidelines for the Application of ISO 9001, ISO 9002 and ISO 9003. Standards Australia/Standards New Zealand.

AS/NZS ISO 9001 (2000). Quality management systems — requirements. Standards Australia/Standards New Zealand.

AS/NZS ISO 9004 (2000). Quality management systems — guidelines for performance improvement. Standards Australia/Standards New Zealand.

AS/NZS ISO 10013 (1996). Guidelines for developing quality manuals. Standards Australia/Standards New Zealand.

AS/NZS ISO 14001 (1996). Environmental management systems — specification with guidance for use. Standards Australia/Standards New Zealand.

AS/NZS ISO 14004 (1996). Environmental management systems — general guidelines on principles, systems and supporting techniques. Standards Australia/Standards New Zealand.

HB 90.5-2000. Correlation between ISO 9001:2000 and the HACCP principles. Standards Australia.

Hill M, Deere D and Hansen G (2000). Excellence through continuous improvement: connectaflow. Water, January/February: 43–44.

Nestel G, et al. (1997). Guidance for self-assessment and peer review for the AWWA Qualserve program. American Water Works Association Research Foundation/American Water Works Association.

Pearson TR (2000). Embracing total quality management. Journal of the American Water Works Association, 92(1): 52–53.

Responsible Care report. Available at: www.icca-chem.org/resources/?_resource_focus_area=resp.