> For the complete documentation index, see [llms.txt](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/appendices/appendix-2/a2.9-employee-training-and-awareness.md).

# A2.9 Employee training and awareness

DeNileon GP (2000). Certification ensures system integrity, process control. Opflow, 26(3): 7,8,14.

Truss Jr. CL (2000). The future of operator training. Journal of the American Water Works Association, 92(1): 80–81.