> For the complete documentation index, see [llms.txt](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1.md).

# Part 1: Management of Drinking Water Quality

- [Chapter 2: Framework for Management of Drinking Water Quality: overview](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2.md)
- [2.1 A preventive strategy from catchment to consumer](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.1-a-preventive-strategy-from-catchment-to-consumer.md)
- [2.2 Structure of the Framework](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.2-structure-of-the-framework.md)
- [2.3 Benefits of the Framework](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.3-benefits-of-the-framework.md)
- [2.4 The need for multi-agency involvement](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.4-the-need-for-multi-agency-involvement.md)
- [2.5 Applying the Framework](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.5-applying-the-framework.md)
- [2.6 Correlations of the Framework with other systems](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-2/2.6-correlations-of-the-framework-with-other-systems.md)
- [Chapter 3: Framework for Management of Drinking Water Quality: the twelve elements](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3.md)
- [3.1 Commitment to drinking water quality management (element 1)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.1-commitment-to-drinking-water-quality-management-element-1.md)
- [3.1.1 Drinking water quality policy](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.1-commitment-to-drinking-water-quality-management-element-1/3.1.1-drinking-water-quality-policy.md)
- [3.1.2 Regulatory and formal requirements](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.1-commitment-to-drinking-water-quality-management-element-1/3.1.2-regulatory-and-formal-requirements.md)
- [3.1.3 Engaging stakeholders](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.1-commitment-to-drinking-water-quality-management-element-1/3.1.3-engaging-stakeholders.md)
- [3.2 Assessment of the drinking water supply system (element 2)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.2-assessment-of-the-drinking-water-supply-system-element-2.md)
- [3.2.1 Water supply system analysis](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.2-assessment-of-the-drinking-water-supply-system-element-2/3.2.1-water-supply-system-analysis.md)
- [3.2.2 Assessment of water quality data](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.2-assessment-of-the-drinking-water-supply-system-element-2/3.2.2-assessment-of-water-quality-data.md)
- [3.2.3 Hazard identification and risk assessment](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.2-assessment-of-the-drinking-water-supply-system-element-2/3.2.3-hazard-identification-and-risk-assessment.md)
- [3.3 Preventive measures for drinking water quality management (element 3)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.3-preventive-measures-for-drinking-water-quality-management-element-3.md)
- [3.3.1 Preventive measures and multiple barriers](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.3-preventive-measures-for-drinking-water-quality-management-element-3/3.3.1-preventive-measures-and-multiple-barriers.md)
- [3.3.2 Critical control points](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.3-preventive-measures-for-drinking-water-quality-management-element-3/3.3.2-critical-control-points.md)
- [3.4 Operational procedures and process control (element 4)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4.md)
- [3.4.1 Operational procedures](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.1-operational-procedures.md)
- [3.4.2 Operational monitoring](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.2-operational-monitoring.md)
- [3.4.3 Corrective action](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.3-corrective-action.md)
- [3.4.4 Equipment capability and maintenance](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.4-equipment-capability-and-maintenance.md)
- [3.4.5 Materials and chemicals](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.5-materials-and-chemicals.md)
- [3.5 Verification of drinking water quality (element 5)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.5-verification-of-drinking-water-quality-element-5.md)
- [3.5.1 Drinking water quality monitoring](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.5-verification-of-drinking-water-quality-element-5/3.5.1-drinking-water-quality-monitoring.md)
- [3.5.2 Consumer satisfaction](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.5-verification-of-drinking-water-quality-element-5/3.5.2-consumer-satisfaction.md)
- [3.5.3 Short-term evaluation of results](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.5-verification-of-drinking-water-quality-element-5/3.5.3-short-term-evaluation-of-results.md)
- [3.5.4 Corrective action](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.5-verification-of-drinking-water-quality-element-5/page-1.md)
- [3.6 Management of incidents and emergencies (element 6)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.6-management-of-incidents-and-emergencies-element-6.md)
- [3.6.1 Communication](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.6-management-of-incidents-and-emergencies-element-6/3.6.1-communication.md)
- [3.6.2 Incident and emergency response protocols](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.6-management-of-incidents-and-emergencies-element-6/3.6.2-incident-and-emergency-response-protocols.md)
- [3.7 Employee awareness and training (element 7)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.7-employee-awareness-and-training-element-7.md)
- [3.7.1 Employee awareness and involvement](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.7-employee-awareness-and-training-element-7/3.7.1-employee-awareness-and-involvement.md)
- [3.7.2 Employee training](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.7-employee-awareness-and-training-element-7/3.7.2-employee-training.md)
- [3.8 Community involvement and awareness (element 8)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.8-community-involvement-and-awareness-element-8.md)
- [3.8.1 Community consultation](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.8-community-involvement-and-awareness-element-8/3.8.1-community-consultation.md)
- [3.8.2 Communication](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.8-community-involvement-and-awareness-element-8/3.8.2-communication.md)
- [3.9 Research and development (element 9)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.9-research-and-development-element-9.md)
- [3.9.1 Investigative studies and research monitoring](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.9-research-and-development-element-9/3.9.1-investigative-studies-and-research-monitoring.md)
- [3.9.2 Validation of processes](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.9-research-and-development-element-9/3.9.2-validation-of-processes.md)
- [3.9.3 Design of equipment](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.9-research-and-development-element-9/3.9.3-design-of-equipment.md)
- [3.10 Documentation and reporting (element 10)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.10-documentation-and-reporting-element-10.md)
- [3.10.1 Management of documentation and records](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.10-documentation-and-reporting-element-10/3.10.1-management-of-documentation-and-records.md)
- [3.10.2 Reporting](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.10-documentation-and-reporting-element-10/3.10.2-reporting.md)
- [3.11 Evaluation and audit (element 11)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.11-evaluation-and-audit-element-11.md)
- [3.11.1 Long-term evaluation of results](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.11-evaluation-and-audit-element-11/3.11.1-long-term-evaluation-of-results.md)
- [3.11.2 Audit of drinking water quality management](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.11-evaluation-and-audit-element-11/3.11.2-audit-of-drinking-water-quality-management.md)
- [3.12 Review and continual improvement (element 12)](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.12-review-and-continual-improvement-element-12.md)
- [3.12.1 Review by senior executive](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.12-review-and-continual-improvement-element-12/3.12.1-review-by-senior-executive.md)
- [3.12.2 Drinking water quality management improvement plan](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.12-review-and-continual-improvement-element-12/3.12.2-drinking-water-quality-management-improvement-plan.md)
- [3.13 References](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.13-references.md)
- [Chapter 4: Framework for the Management of Drinking Water Quality: application to small water supplies](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4.md)
- [4.1 Introduction](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.1-introduction.md)
- [4.2 Applying the Framework](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.2-applying-the-framework.md)
- [4.2.1 Assessment of the drinking water supply](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.2-applying-the-framework/4.2.1-assessment-of-the-drinking-water-supply.md)
- [4.2.2 Preventive measures for drinking water quality management](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.2-applying-the-framework/4.2.2-preventive-measures-for-drinking-water-quality-management.md)
- [4.2.3 Implementation of operational procedures and process control](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.2-applying-the-framework/4.2.3-implementation-of-operational-procedures-and-process-control.md)
- [4.2.4 Verification of drinking water quality](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.2-applying-the-framework/4.2.4-verification-of-drinking-water-quality.md)
- [4.3 Individual household supplies](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.3-individual-household-supplies.md)
- [4.4 Reference](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-4/4.4-reference.md)