# A2.11 Documentation and reporting

AS/NZS ISO 10013 (Australian Standard/New Zealand Standard, International Organization for Standardization) (1996). Guidelines for developing quality manuals. Standards Australia/Standards New Zealand.

Cohen YK (1999). Water quality program defines operations. Opflow, 25(10): 1,4–5. American Water Works Association.

Jordan CG (1998). Water quality reports boost consumer confidence. Journal of the American Water Works Association, 90(1): 40–43.

Peterson T (2000). Process optimization and the OandM Manual. Opflow, June: 17–19.


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