10.3.5 Improvement plan

Any actions identified in the long-term review of performance that are needed to improve system management and overall drinking water safety and consumer satisfaction should be documented and incorporated into an improvement plan. Actions may apply in the short-term (e.g. enhanced mains flushing programs, provision of alarms on critical control points), or may be longer-term capital works projects (e.g. covering water storages, upgrading treatment).

The implementation of corrective and preventive actions will often have significant budgetary implications and may therefore require detailed evaluation and careful priority setting. Implemented actions should be documented and methods for monitoring the improvements should be developed, carried out, and subsequently reviewed for overall effectiveness and improvement.