> For the complete documentation index, see [llms.txt](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.8-community-involvement-and-awareness-element-8.md).

# 3.8 Community involvement and awareness (element 8)

> Components:
>
> * Community consultation
> * Communication

Community consultation, involvement and awareness can have a major impact on public confidence in the water supply and the organisation’s reputation. A communication program is a long-term commitment, including both consultation and education, and should be designed to provide an active, two-way exchange of information. This will help to ensure that consumers’ needs and expectations are understood and are being satisfied.