# 3.8 Community involvement and awareness (element 8) > Components: > > * Community consultation > * Communication Community consultation, involvement and awareness can have a major impact on public confidence in the water supply and the organisation’s reputation. A communication program is a long-term commitment, including both consultation and education, and should be designed to provide an active, two-way exchange of information. This will help to ensure that consumers’ needs and expectations are understood and are being satisfied. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.8-community-involvement-and-awareness-element-8.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.