3.4.1 Operational procedures

Summary of actions

• Identify procedures required for processes and activities from catchment to consumer, including microbial health-based targets.

• Document all procedures and compile into an operations manual.

Operational procedures formalise the activities that are essential to ensure the provision of consistently good quality water. Detailed procedures are required for the operation of all processes and activities (both ongoing and periodic) from catchment to consumer, including preventive measures, operational monitoring and verification procedures, and maintenance requirements.

Procedures are most effective when operations staff are involved in their development, documentation and verification. This participation will help to ensure that all relevant activities are included, enhance operator training and awareness, and create commitment to operational and process control.