# 3.4.1 Operational procedures Summary of actions * Identify procedures required for processes and activities from catchment to consumer, including microbial health-based targets. * Document all procedures and compile into an operations manual. Operational procedures formalise the activities that are essential to ensure the provision of consistently good quality water. Detailed procedures are required for the operation of all processes and activities (both ongoing and periodic) from catchment to consumer, including preventive measures, operational monitoring and verification procedures, and maintenance requirements. Procedures are most effective when operations staff are involved in their development, documentation and verification. This participation will help to ensure that all relevant activities are included, enhance operator training and awareness, and create commitment to operational and process control. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-1/chapter-3/3.4-operational-procedures-and-process-control-element-4/3.4.1-operational-procedures.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.