# 8.3.4 Softening Softening is undertaken as part of water treatment to remove calcium and magnesium salts, particularly carbonates and bicarbonates, which cause water hardness. Hard water can cause scale build-up on water heating elements, and problems with the use of soaps and detergents. Softening very hard waters can also lead to high concentrations of sodium in water. While this may possibly give the water a salty taste, it is unlikely to present a health concern. Water that is too soft can be corrosive, which may occur when reverse osmosis is being used for water treatment, in which case it may be necessary to restore some hardness to prevent corrosion. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/part-2/chapter-8/8.3-overview-of-chemical-treatment-processes/8.3.4-softening.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.