3.10 Documentation and reporting (element 10)

Components:

• Management of documentation and records

• Reporting

Appropriate documentation provides the foundation for the establishment and maintenance of effective drinking water quality management systems. Documentation should:

• demonstrate that a systematic approach is established and is implemented effectively;

• develop and protect the organisation’s knowledge base;

• provide an accountability mechanism and tool;

• facilitate review and audits by providing written evidence of the system;

• establish due diligence and credibility.

Documentation provides a basis for effective communication within the organisation as well as with the community and various stakeholders. A system of regular reporting, both internal and external, is important to ensure that the relevant people receive the information needed to make informed decisions about the management or regulation of drinking water quality.