2.2 Structure of the Framework

The Framework includes 12 elements considered good practice for system management of drinking water supplies (Table 2.1).

Figure 2.1 Framework for management of drinking water quality

Table 2.1 Framework for Management of Drinking Water Quality

COMMITMENT TO DRINKING WATER QUALITY MANAGEMENT
Element 1 Commitment to drinking water quality management Drinking water quality policy Regulatory and formal requirements Engaging stakeholders

SYSTEM ANALYSIS AND MANAGEMENT
Element 2 Assessment of the drinking water supply system Water supply system analysis Assessment of water quality data Hazard identification and risk assessment
Element 3 Preventive measures for drinking water quality management Preventive measures and multiple barriers Critical control points
Element 4 Operational procedures and process control Operational procedures Operational monitoring Corrective action Equipment capability and maintenance Materials and chemicals
Element 5 Verification of drinking water quality Drinking water quality monitoring Consumer satisfaction Short-term evaluation of results Corrective action
Element 6 Management of incidents and emergencies Communication Incident and emergency response protocols

SUPPORTING REQUIREMENTS
Element 7 Employee awareness and training Employee awareness and involvement Employee training
Element 8 Community involvement and awareness Community consultation Communication
Element 9 Research and development Investigative studies and research monitoring Validation of processes Design of equipment
Element 10 Documentation and reporting Management of documentation and records Reporting

REVIEW
Element 11 Evaluation and audit Long-term evaluation of results Audit of drinking water quality management
Element 12 Review and continual improvement Review by senior executive Drinking water quality management improvement plan

Although listed as discrete components, the 12 elements are interrelated and each supports the effectiveness of the others. To assure a safe and reliable drinking water supply, these elements need to be addressed together because most water quality problems are attributable to a combination of factors.

The Framework outlines principles of management applicable to all water supply systems regardless of size and system complexity (i.e. both small and large supplies, ranging from those with minimal treatment to those with full treatment). To reflect the diversity of individual water supplies and the varying institutional arrangements (e.g. corporations, local authorities, wholesale, retail and contractors), the Framework is flexible. It provides generic guidance and the content should not be regarded as being prescriptive or exhaustive.