# A2.12 Community consultation and communication Jordan CG (1998). Water quality reports boost consumer confidence. Journal of the American Water Works Association, 90(1): 40–43. Krestensen C (1990). Common Pitfalls and Oversights in Government Consultation with Consumer Groups. Consumers’ Health Forum of Australia, Canberra. Maywald S (1989). Consulting with your Community: A guide to effective and equitable community consultation techniques for local government and associated organisations. Local Government Community Services Association. South Australian Health and Social Welfare Councils (1991). Consultation principles and consultation protocol. Whately R. Community communication programs — a seven step guide. Major Urban Water Authorities of Australia. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://guidelines.nhmrc.gov.au/australian-drinking-water-guidelines/appendices/appendix-2/a2.12-community-consultation-and-communication.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.