A2.12 Community consultation and communication

Jordan CG (1998). Water quality reports boost consumer confidence. Journal of the American Water Works Association, 90(1): 40–43.

Krestensen C (1990). Common Pitfalls and Oversights in Government Consultation with Consumer Groups. Consumers’ Health Forum of Australia, Canberra.

Maywald S (1989). Consulting with your Community: A guide to effective and equitable community consultation techniques for local government and associated organisations. Local Government Community Services Association.

South Australian Health and Social Welfare Councils (1991). Consultation principles and consultation protocol.

Whately R. Community communication programs — a seven step guide. Major Urban Water Authorities of Australia.